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Recently, Fliggy, the online travel service platform, revealed its progress in exploring artificial intelligence (AI). According to Fliggy's latest data, the AI-assisted coding penetration rate in its technology development has reached 70%. Meanwhile, all hotel business development personnel are 100% equipped with AI-powered business intelligence agents, providing strong support for business development. In customer service, Fliggy's AI customer service has handled approximately one-tenth of user-initiated online inquiries, significantly improving customer response efficiency.

On March 17th, DingTalk announced a significant AI capability – the AI Customer Service Assistant. This feature automatically integrates with company websites, official accounts, and other platforms to directly serve consumers and corporate clients. This innovative initiative has been widely welcomed by corporate clients, with over 700 companies, including Cloudminds Technology, Rokid, Redline, Aowei Electronics, and Precise Learning, already using it.

Recently, Brazilian startup Carecode announced the successful completion of a $4.3 million pre-seed funding round. This funding will be used to develop its AI-based customer service system. The project aims to enhance customer experience in the healthcare industry, helping hospitals and medical institutions communicate more efficiently with patients. With the rapid advancement of AI technology, Carecode's innovative services are expected to play a significant role in the healthcare sector. Image source note: The image is AI-generated and licensed by Midjourney.

Meta's instant messaging application WhatsApp has introduced important updates in its latest iOS beta version (24.25.10.84), bringing AI-driven smart reply features and new capabilities for business platform connections to enterprise users, marking a further deepening of its AI strategy. The core of this update is the AI support system aimed at businesses. Business users can enable the AI customer service feature by simply scanning a QR code, providing intelligent customer service around the clock. This feature is particularly suitable for handling customer inquiries outside of working hours, allowing for smart replies.

T-Mobile has recently announced a multi-year partnership with artificial intelligence giant OpenAI, aiming to completely reshape user experience by developing a new AI-driven customer service platform. This remarkable collaboration not only showcases the immense potential of AI in business applications but also heralds the future direction of telecommunications services. In today's business landscape, generative AI has become a significant application in the customer service sector, second only to programming and marketing. The IntentCX platform launched by T-Mobile will fully leverage OpenAI.

Bland AI, a startup founded in 2023, is revolutionizing business phone support through AI technology and recently completed a Series A funding round of $16 million, bringing its total funding to $22 million. Supporters include Scale Venture Partners, Y Combinator, Max Levchin, Piotr Dąbkowski, and Jeff Lawson. Its mission is to enhance the efficiency of business phone communication, with AI agents capable of providing 24/7 service.

A recent report by the renowned market research firm Gartner reveals that, based on a survey conducted by Gartner in December 2023 among 5728 customers, a significant 64% of respondents expressed a preference against the use of AI in customer service. More notably, 53% of customers stated that if they found a company's customer service using AI, they would consider switching to a competitor. These figures undoubtedly serve as a wake-up call for customer service companies actively deploying AI se

Microsoft has applied for a patent for an AI customer service system that uses natural language processing. The system can understand customer inputs to find the best solutions. It uses text encoding to represent customer queries and procedural operations, then matches the encoding to find the most suitable procedural operation. OneDrive recently added a similar feature, indicating that this AI system may be launched soon.

Salesforce has signed an agreement to acquire AI customer service platform Airkit.ai. Airkit.ai will become a part of Salesforce Service Cloud. The acquisition is expected to be completed in the second half of Salesforce's fiscal year 2024. Adam Evans, co-founder and CTO of Airkit.ai, will lead the Airkit.ai team. This acquisition will not affect Salesf